VI. Working Group on E-Government
WG Programme Coordinators:
Mirko Vintar, University of Ljubljana, Faculty of Public Administration, Slovenia
E-mail: mirko.vintar@vus.uni-lj.si NISPAcee Project Manager:
Over the last five years the development of e-government has been one of the main trends in the modernisation and reform of public administration not only in the EU and United States, but also in other countries around the world, including Eastern Europe. Most governments have drawn up strategic documents (strategies and action plans), systematically planning and promoting e-government, e-governance and e-services for people and companies. Ambitious deadlines have been set for these action plans, with many in Europe set for completion by 2005. Metrics to assess the development of e-government have been developed since 2000 both within individual countries (e-government metrics) and internationally with the aim of ranking different countries (UN, EU and others).
During that time we have acquired a range of experiences that have taught us that a highly interdisciplinary approach to e-government is essential if the numerous national projects performed by the governments are to be successful.
The WG will try to continue and upgrade the work and research which has been done over the last three years, however the aims and objectives of further research will be pointedly focused on the specific problems and conditions of e-government development in CEE countries. We will be aiming in directing research in as much as possible concrete framework of the region, hence trying to produce results important not only for academic discussion but also useful as a reference point by the key decision makers in the respected countries.
The intention is for the research to involve both academics and experts from Central European public administrations themselves. Next year the working group will try to focus in particular (but nor exclusively) on the following issues:
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in-depth analysis of e-government development in individual countries:
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country by country: at the state level (central administration) and local administration
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by sub-sector; ministries, healthcare, the judiciary, etc.
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by specific technological, regulatory and organisational aspects.
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overview and comparison of national strategies and action plans and efficiency and effectiveness analysis;
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good practice case studies, presenting provision of e-services in different fields of public sector,
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case studies presenting successful reengineering of administrative processes and e-services implementation, as well as unsuccessful projects and the reasons for failure;
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the effect of introducing e-government and e-services on administration quality and user satisfaction;
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comparison of approaches to different sub-sectors in Eastern and Western Europe;
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approaches to overcoming the digital divide;
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education and training on e-government;
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the effect of e-government on improving public governance and management policy (public policy, management and governance);
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development of e-democracy;
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user satisfaction and expectations.
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